"I have been treated with dignity and respect."
Mr L, Watford
Set in a quiet corner of Hampstead, this purpose-built Marie Curie hospice offers a modern approach to care with a friendly and welcoming atmosphere.
We offer specialist care for people living with a terminal illness and support for families, completely free.
Our in-patient unit has 34 beds and a fully-equipped day service department.
Find out more about us on our Facebook page.
Download the Hampstead hospice Statement of Purpose (PDF, 142KB).
You may hear people using the term palliative care. This type of care focuses on helping you to maintain the best possible quality of life. Palliative care includes a variety of treatments to help you with any physical problems as well as your social and psychological needs. Support also extends to your family and friends who may have concerns about you and your illness. You might receive palliative care at the same time as other treatments, such as chemotherapy or radiotherapy
We do not have the specialist equipment to offer advanced life support. If you have any questions about this please ask your doctor or nurse.
You are legally entitled to read your medical records. Should you decide to do this please put your request in writing to the hospice manager.
Any information you share with staff will be protected by our duty of confidentiality. Our staff work within their professional codes of conduct and the Data Protection Act.
Please do not bring valuables to the hospice as we cannot accept responsibility for loss or damage. If you are admitted at short notice and you have valuables with you, please hand them to the nursing staff so they can be locked away until they can be taken home.
We value your comments and suggestions on any aspect of your care. Your views will help us to improve the service we provide. You will find a questionnaire in the reception area of the hospice. Please complete and return it to the address provided.
You can also send us your feedback online.
Should you find it necessary to make a complaint, please follow the steps below.
Try to talk through the matter with your nurse or write to the hospice manager at the following address:The Hospice ManagerMarie Curie Hospice, Hampstead11 Lyndhurst GardensHampstead London NW3 5NSHe or she will try to resolve the problem quickly for you.
If you are not satisfied with the outcome of step 1, please put your complaint in writing to:
Dr Jane CollinsChief ExecutiveMarie Curie Cancer Care89 Albert EmbankmentLondon SE1 7TP
We will send you a written acknowledgement within two working days of receipt of your complaint and we aim to give you a response within 20 working days. Some complaints may take longer to investigate.
If you are unhappy about the way Marie Curie Cancer Care handles your complaint you may wish to contact:The Parliamentary and Health Service Ombudsman Millbank Tower MillbankLondon SW1P 4QP Email: email@example.com Phone: 0345 015 4033
The care we provide is regulated by the:
Care Quality Commission
Newcastle upon Tyne
Email: firstname.lastname@example.orgPhone: 03000 616 161
©2014 Marie Curie Cancer Care - Registered in England and Wales with Charity Reg No. 207994 and in Scotland with Charity Reg No. SC038731