About us

About Marie Curie Hospice, Penarth

Set on a cliff top with spectacular views over Bristol Channel, the purpose-built Marie Curie Hospice Penarth offers a modern approach to care with a friendly and welcoming atmosphere.

We offer specialist care for people with cancer and other life-limiting illnesses and support for families, completely free.

Our in-patient unit has 30 beds. We have a fully-equipped day service department and some services are offered in patients’ homes.

Statement of purpose

We aim to promote the best quality of life and death according to the wishes of the individual person

• We aim to meet the overall needs of the individual person
• Our services include physical, emotional and spiritual care for patients together with support for the people who are close to them
• We aim to meet the needs of people from all cultures and communities
• Each hospice employs a team of health and social care professionals, including medical and nursing staff; specially trained in pain and symptom control; occupational therapists, chaplains, physiotherapists and social workers.

Download the Penarth hospice Statement of Purpose (PDF, 28KB).

Useful info

Palliative care

You may hear people using the term palliative care. This type of care focuses on helping you to maintain the best possible quality of life. Palliative care includes a variety of treatments to help you with any physical problems as well as your social and psychological needs. Support also extends to your family and friends who may have concerns about you and your illness. You might receive palliative care at the same time as other treatments, such as chemotherapy or radiotherapy.

Advanced life support

We do not have the specialist equipment to offer advanced life support. If you have any questions about this please ask your doctor or nurse.

Accessing your medical records

You are legally entitled to read your medical records. Should you decide to do this please put your request in writing to the hospice manager.

Confidentiality

Any information you share with staff will be protected by our duty of confidentiality. Our staff work within their professional codes of conduct and the Data Protection Act.

Valuables

Please do not bring valuables to the hospice as we cannot accept responsibility for loss or damage. If you are admitted at short notice and you have valuables with you, please hand them to the nursing staff so they can be locked away until they can be taken home.

Tell us what you think

We value your comments and suggestions on any aspect of your care. Your views will help us to improve the service we provide. You will find a questionnaire in the reception area of the hospice. Please complete and return it to the address provided.

You can also send us your feedback online.

Should you find it necessary to make a complaint, please follow the steps below.

Step 1

Try to talk through the matter with your nurse or write to the hospice manager at the following address:

The Hospice Manager
Marie Curie Hospice, Penarth
Bridgeman Road
Penarth
Vale of Glamorgan
CF64 3YR

He or she will try to resolve the problem quickly for you.

Step 2

If you are not satisfied with the outcome of step 1, please put your complaint in writing to:

Thomas Hughes-Hallett
Chief Executive
Marie Curie Cancer Care
89 Albert Embankment
London SE1 7TP

We will send you a written acknowledgement within two working days of receipt of your complaint and we aim to give you a response within 20 working days. Some complaints may take longer to investigate.

Step 3

If you are unhappy about the way Marie Curie Cancer Care handles your complaint you may wish to contact:

Healthcare Inspectorate Wales
Bevan House
Caerphilly Business Park
Van Road
Caerphilly CF83 3E