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Your privacy

Your privacy

At Marie Curie Cancer Care we are committed to protecting your privacy online.

This policy is written in accordance with the Data Protection Act 1998. If you have any questions about it please Contact Us.

By continuing to use this Site you are signifying your agreement to the terms of this privacy policy.

What information do we collect?

We collect personal information about you when you ask about our services, register with us, make a donation, or place an order in our online shop. This may include name, address, date of birth and contact details. We will seek explicit consent to collect and use your email address or mobile phone number for any other purpose.

We will seek explicit consent to collect and use any sensitive information, such as your experience of cancer or other illnesses, and we will explain how we will use it, if you volunteer to share it. If you don’t want to give us information, it will not affect the other services we provide.

We may also receive information about you from third parties that we work with, for example Just Giving or Ebay, where you have consented to them sending us your information. 

We collect website usage information using cookies. See further information about cookies below.

We reserve the right to record and monitor telephone calls for quality control purposes.

How do we use your information?

We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, agents and Marie Curie companies for these purposes.

We ask you, when registering, to define your interest in us; as a patient, carer, family member, healthcare professional or fundraiser. We are doing this to collect information, using cookies, on how each type of visitor uses our website so that we can improve it. If you register for an email newsletter, we use this information to tailor the content to your preferences. You can select “other” if you would prefer not to answer and can change your preferences anytime by logging on. We retain this information on our database but keep it hidden from our fundraisers to protect your confidentiality, unless you have indicated you are interested in fundraising for us.

We only use your personal information for direct marketing purposes if we have your consent or are otherwise allowed to do so by law. If you wish to stop receiving direct marketing material from us at any time you can Contact Us.

With your agreement, we may share your contact information with other organisations who are supportive of our aims and objectives. We will only keep your information for as long as we need to for legal purposes, or for as long as you require our services.

We will not disclose any of your personal information to anyone else except when we have your permission or under special circumstances, such as when we believe that the law requires it.

When you are using our secure online donation pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided to them so that the transaction can take place. We do not retain your Credit or Debit Card details. This policy only applies to Marie Curie Cancer Care and its subsidiary companies, so when you go through to our partner company to donate or pay in the shop, please read their own privacy policy.

Cookies

A 'Cookie' is a text file sent from our website to your computer’s hard drive. We use these to understand how visitors use our website so that we can improve it and make it more usable.

If you are registered with us, it will identify you when you visit, and help us to personalise our website and newsletter for you. If you are not registered with us, the cookie helps us gather statistics on the use of our website anonymously.

You can set your browser not to accept the anonymous usage cookies. Learn more about them, and how to turn them off at www.aboutcookies.org. If you register with us, our personalisation cookies will work even if you have turned them off.

Changes and access to your details

It is important that we keep your personal information up to date, and that you tell us if you don’t want us to keep or use your information any more. You can contact us at any time using the details above if your circumstances change, or click on Contact Us.

You have the right to ask us for a copy of the information we hold about you or ask us to change it if you think it is wrong. Please Contact Us for more information. If you are unhappy with the service we provide in relation to your personal details, you have the right to complain to the Information Commission via the website www.ico.gov.uk.

Data security

Marie Curie Cancer Care is committed to keeping your personal information safe and secure from loss, theft, damage or alteration. We have put security policies and technical measures in place to protect your information.
 
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Marie Curie Cancer Care cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Changes to this policy

We will review this policy regularly and ensure it complies with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and amendments thereto. 

Your security

Marie Curie Cancer Care has teamed up with WorldPay, a payment system which uses a combination of both established and innovative techniques to ensure the security and integrity of your personal data, payment and account details.
World Pay's public web servers are also certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain your confidential information.

» Read World Pay’s transaction statement
» Read World Pay’s top ten tips for online safety
» Read World Pay’s Privacy Policy