SMS terms and conditions

In these terms, “Marie Curie” or “we” or “us” means Marie Curie a charity registered in England and Wales (charity reg. no: 207994) and Scotland (charity reg. no: SC038731) and company limited by guarantee (507597) whose registered office is One Embassy Gardens, 8 Viaduct Gardens, London SW11 7BW.

These terms apply to donations made by text message or SMS, referred to as “Text” and, or “SMS” in these terms.

Our SMS donation services are facilitated through Cymba Integrated Solutions Ltd (a company registered in England and Wales registered number 05104538) who act as our intermediary for processing text message donations.

All supporters must obtain permission from the bill payer before sending a text message. If you are under 18 years old, you must have your parent or guardian's permission before signing up to our campaigns.

When you make a donation to Marie Curie by text, you’ll need to reply to the message that we send to you to activate your text donation. This message will be charged at your network’s standard rate. When you have responded to the reply text from Marie Curie, your donation will be activated, and your first donation will immediately be deducted from your phone bill or your pay as you go credit. You will receive a confirmation text after we have received your donation.

The money raised by Marie Curie will be used on our crucial caring services, research into terminal illness, and campaigning for better end of life care, as well as on improving awareness of our charity and generating future income.

By donating, you're supporting our vital work and ensuring we're there for anyone with an illness they're likely to die from, and those close to them.

Your gift through this service is eligible for Gift Aid. In order for us to reclaim the tax you have already paid on your gifts and make them worth a quarter more, at no cost to you, we may call you to discuss the Gift Aid scheme and confirm your details. If you'd rather we didn't call, please contact our Supporter Relations team on 0800 716 146 (lines open Monday to Friday, 9am to 5pm) or email us at supporter.relations@mariecurie.org.uk.

Each text message you send to a Marie Curie donation number will be charged by your mobile phone provider at standard network rates.

For a one-off donation by text, you’ll be charged your selected donation amount plus the cost of one standard rate text message to your phone bill /PAYG credit for each regular donation.

For each text donation, Marie Curie will receive 94% of your donation and 6% of your donation goes to our intermediary (Cymba) for using their services. For example, from a donation of £5, Marie Curie will receive £4.70 and Cymba will receive 30p. All charges are inclusive of VAT and will be charged to your phone bill, or deducted from your pay as you go (‘PAYG’) credit, along with one standard rate text message.

You can stop donating at any time by texting “STOP” to the shortcode you are giving on or by calling or emailing us and asking to stop your donation on 0800 716 146 or supporter.relations@mariecurie.org.uk.

This is a text subscription service. You’ll be charged your donation amount plus the cost of one standard rate text message to your phone bill /PAYG credit for each regular donation. This subscription shall continue on an ongoing monthly basis until you choose to stop it.

“For each text donation, Marie Curie will receive 94% of your donation and 6% of your donation goes to our intermediary (Cymba) for using their services. For example, from a donation of £5, Marie Curie will receive £4.70 and Cymba will receive 30p”. All charges are inclusive of VAT and will be charged to your phone bill, or deducted from your pay as you go (‘PAYG’) credit, along with one standard rate text message.

You can stop donating at any time by texting ‘STOP’ to the shortcode you are giving on or by calling or emailing us and asking to stop your donation on 0800 716 146 or supporter.relations@mariecurie.org.uk.

Every month you'll receive a free reminder text message the day before your gift is due. If you're happy to give, you don't need to do anything, and your donation will be sent through automatically. If you'd prefer not to give that month, simply reply “SKIP” within 24 hours of receiving the message and we won't take your donation that month. You’ll be charged the cost of one standard rate text message.

Alternatively, you can skip by asking our supporter relations team to skip for you by emailing supporter.relations@mariecurie.org.uk.

If your phone is out of range or switched off, you don't need to worry. We'll only take your donation 24 hours after we know that your phone has received our message.

To cancel your regular SMS donation please do the following:

If your regular donation amount is £3 text “STOP” to 70007

If your regular donation amount is £4 text “STOP” to 70030

If your regular donation amount is £5 text “STOP” to 70755

If your regular gift amount is £10 text “STOP” to 70688

We’d like to tell you more about the expert hospice care Marie Curie Nurses provide to people living with a terminal illness and their families so we may send you regular updates on our work.

If you would prefer not to receive any communications from us, in connection with any SMS donation (one off or regular) please text “OUT” to 78866. It can take us up to one working day to remove your number from our call list so please accept our apologies if you receive a call in the meantime.

For any further questions please call us on 0800 716 146* or send us an email at supporter.relations@mariecurie.org.uk.

*Lines open Monday to Friday, 9am to 5pm.

Calls are free from landlines and mobile phones from all major UK networks. Your call may be recorded for quality and training purposes.

All payments will be treated as donations. Refunds will be issued only in the event of an error or where required by law. If you believe a donation was made in error, without your consent, or you believe that you may be entitled to a refund, please contact us within 14 days at supporter.relations@mariecurie.org.uk or call us on 0800 716 146.

We work hard to offer high standards of fundraising at all times. If you are unhappy with any fundraising activities or would like to make a complaint about our SMS donation service, please call us free on 0800 716 146 or email supporter.relations@mariecurie.org.uk. You can also get in touch with us via our website https://www.mariecurie.org.uk/contact-us. For more information on how to make a complaint please view our complaints procedure. If a complaint cannot be resolved to your satisfaction, you can refer this to The Office of Communications (OFCOM). OFCOM can be contacted by visiting their website, https://www.ofcom.org.uk, calling 0300 123 3333, or by writing to OFCOM, PO Box 1285, Warrington, WA1 9GL.

For details on how we process your personal data, please see our Privacy Policy. Please note that Cymba Integrated Solutions Ltd will act as the data processor for text messages and donations.