We appreciate your feedback on what we are doing well, but also how we can improve the service we provide.
We are committed to responding to feedback on our nursing services and fundraising activities.
We provide full information about contacting us with comments, suggestions and complaints in our 'Tell us what you think' leaflet:
Our Caring Services Team will take your comments, suggestions, and complaints about our nursing or hospice services.
By postMr. Thomas Hughes-HallettChief ExecutiveMarie Curie Cancer Care7th floor, 89 Albert EmbankmentLondon SE1 7TP
We aim to reply within 20 working days after receiving your comment, suggestion, or complaint. Complicated issues may take longer to resolve, but we will advise you if progress is delayed.
Our Supporter Services Team will take your comments, suggestions, or complaints about Marie Curie Cancer Care’s fundraising and awareness activities.
By phoneMonday – Friday: 9.00 am – 5.30pm0800 716 146 (free call)
By postSupporter Services TeamMarie Curie Cancer Care89 Albert EmbankmentLondon SE1 7TP
We aim to reply within 10 working days after receiving your comment, suggestion, or complaint.
The team will let you know:
We are committed to the highest standards of fundraising practice. We are a member of the Fundraising Standards Board and are committed to the Fundraising Standards Board Fundraising Promise.
If you are dissatisfied with the outcome of our investigation into your complaint, you can refer your complaint to the Fundraising Standards Board.
Fundraising Standards Board website
Call0845 402 5442
PostFundraising Standards Board20 Albert EmbankmentLondon SE1 7TJ
©2012 Marie Curie Cancer Care - Registered in England and Wales with Charity Reg No. 207994 and in Scotland with Charity Reg No. SC038731