Simple kindness can make the biggest difference

To celebrate World Kindness Day (13 November), we're looking at how simple acts of kindness make a huge difference to people during difficult times, in the words of people we've helped, as well as our staff and volunteers.

"The nurses were wonderful. She was really happy with how nice everyone was. She was made up when someone came and did her nails. She’d get a glass of Baileys in the evenings – stuff like that. It was the homely touches that made a difference. And the fact the nurses were constantly reassuring us, telling us to ring them if we wanted to know how Nan was."

Rachelle Rogers, granddaughter of May Rogers, who was cared for in our Liverpool hospice

"When one of our patients wasn’t eating much at all, I asked if she would like to try a milkshake. When she told me she fancied one, I made her one of our shakes – it’s a nutritional drink we offer to patients if they’re not eating well.

After that, whenever she heard my voice or saw my face, it made her day as she knew someone is thinking about her by making sure she has her milkshakes."

Blanka Aldridge, Ward Sister, Marie Curie Hospice, Hampstead

"I couldn’t believe it when they organised the passing out parade. It’s so kind and wonderful. Nothing is too much trouble for the nurses."

Carol Morgan, whose husband, Keith, was looked after at our Cardiff and Vale hospice

"The night Dad passed, I remember the nurse helping us so much; he rang the doctor, offered us a cup of tea, and just generally sorted everything for us. I tell you something, that was a god send at that time!"

Julie, whose father, Paul, was looked after by Marie Curie Nurses in his own home

"Eventually Nan needed to be cared for in at the Marie Cure Hospice. She was so happy there and she was able to really rest. The staff were amazing. We’re a big family, and when Nan got really bad, she was in her own room and sometimes there would be ten of us all in there with her, but the staff were fine with that. I could sometimes be there until 3am and it was really important that was possible."

Paislie, granddaughter of Frances, who was cared for in the Marie Curie Hospice, Liverpool

"The hospice staff were so good at separating the negative emotions associated with losing someone and the grief, guilt, and the loss of responsibility and care, with actually making you realise so many more things about yourself, your family and the person that you’re losing or the person that you’re there to think about. They made us realise that actually you don’t need to think negatively all the time about bereavement or loss. Marie Curie helped us realise how you can cope and that it’s okay to feel certain things and it’s okay to do certain things."

Luke Waddon, who received bereavement counselling at the Marie Curie Hospice, Cardiff and the Vale, where his father Alun, was cared for.

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