The Marie Curie Quality Account – becoming a more clinically effective organisation

Quality-Account-3



Every year, the impact and quality of Marie Curie services are closely examined in an important statutory report that is available on our website.


The Annual Marie Curie Quality Account outlines how we continually work to improve our services. The report sets out our progress on the targets we set ourselves in 2013/14 and what we hope to achieve in 2014/15 with our new strategic plan. A key element is a summary of our performance in the most important aspects of care: patient experience, patient safety and clinical effectiveness. This blog post explores our progression over the past year in regard to clinical effectiveness. You can also read our two previous posts which explore our work on patient experience and patient safety. See the full Quality Account for more details.


Clinical effectiveness


Last year we stated our commitment to research more clinically effective way of delivering care and integrate them into our services. A recent study explored older carers’ experiences of a loved one dying at home. The results indicated that carers would benefit from more information on a range of issues, including what to expect around the death and in the immediate aftermath and what kinds of financial help are available. As a result of this and other research, we are now developing more information and guidelines for carers. The same research study also showed that the management of medications places a huge burden of responsibility on family carers. Marie Curie is now funding the development of an educational programme for carers that will enable them to better manage pain medication for a loved one  at the end of their life. Marie Curie has also been trailing the Carer Support Needs Assessment Tool (CSNAT), which aims to find a consistent method of identifying the needs for carers and help minimise stress and grief when caring for a loved one. We have so far collected data from a number of bereaved carers to establish if and how the CSNAT made a difference. The results were positive and we are using what we’ve learned to develop a training guide that will enable services across the UK to use the CSNAT intervention.


Your feedback


Marie Curie is committed to providing high-quality care centred around the needs of people with a terminal illness. Our Quality Account is just one way in which we demonstrate this commitment to the people we care for and to our regulators. We welcome any comments on it and any suggestions for future Quality Account reports. Please email us at: quality.assurance@mariecurie.org.uk We also welcome feedback about our care.