Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Open today until 6PM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Frequently asked questions

Welcome to the Marie Curie FAQs page. Find below answers to our most frequently asked questions.

We are here to help you with any queries you may have. If you have a query that has not been answered by the FAQs below, you can email us at supporter.relations@mariecurie.org.uk.

On this page:

Frequently asked questions elsewhere on the website:

General

If you are interested in being part of our team, our Job listings can be found on the Marie Curie job website and can be sorted by region, job type (permanent or temporary), job title or directorate. You can apply by downloading an application form from the site.

If you've experienced our nursing or hospice services, we’d love to hear what you think. If you want to tell us about your whole experience with Marie Curie, take our survey  . If there's something in particular you want to make us aware of, perhaps a problem or an improvement, please use our online form.

Please email Supporter Relations or phone them on 0800 716 146 with your name and address and they will remove you from our mailing list.
 
You can also register your details with the Telephone Preference Service   (TPS) or the Mail Preference Service   (MPS). You can find out more about these services on our Privacy policy page.

Events

Please make sure you are registered with Marie Curie – you will need to have registered in order to sign up for an event.

If you have registered and are experiencing technical difficulties, please contact the website team with your name, email address, the name of the event for which you are trying to register and the problem you are experiencing (with a screenshot would if possible and a member of staff will help you.

As parachute jumps are potentially dangerous, there are serious legal and insurance implications for us. As such, we do not actively encourage people to take part in a parachute jump for Marie Curie. However, you may choose to participate in a parachute jump at your own risk and raise funds in aid of Marie Curie. If you decide to do this we can send you a fundraising pack with ideas of how to raise sponsorship and details on how you can bank your money.

If you would like to raise money for Marie Curie through an adventurous activity, you may be interested in taking part in one of our UK mountain challenges or even an overseas challenge. Visit our events pages to find out more.

If you require a sponsorship form, please email our Supporter Relations Team with your request.
Information on all our events can be found in the events section of our site – with each charity event having its own information page. Event listings are broken down by category to help you find an event that suits you.

When you Team Marie Curie, we’ll support you all the way - whether you’re taking part in a run, swim, cycle ride, walk or triathlon.

Running?
You will receive:

  • Access to the Running Zone which includes:
    - Training guides from our running expert Ade Aboaba with top tips for setting your training goals
    - An online fundraising pack to help you smash that target
  • A Nike Dri - FIT running vest
  • Friendly fundraising support from Team Marie Curie

Doing a triathlon?
You will receive:

  • Access to the Triathlete Zone which includes an online fundraising pack to help you smash that target
  • A Nike Dri - FIT running vest
  • Friendly fundraising support from Team Marie Curie

Cycling?
You will receive:

  • Access to the Cycle Zone which includes:
    - Training pages with top tips from pro cyclists Team NetApp-Endura for setting your training goals
    - An online fundraising pack to help you smash that target
  • The chance to earn your own Team Marie Curie jersey from Endura by fundraising £350 or more by event day*
  • Friendly fundraising support from Team marie Curie

*once you hit the £350 mark let us know at team@mariecurie.org.uk and we’ll send your jersey by post.

Swimming?
You will receive:

  • Access to the Swim Zone which includes:
    - Training pages with top tips for setting your training goals
    - An online fundraising pack to help you smash that target
  • Friendly fundraising support from Team Marie Curie

Walking?
You will receive:

  • Access to the Walking Zone which includes:
    - Training pages with top tips for setting your training goals
    - An online fundraising pack to help you smash that target
  • Friendly fundraising support from Team Marie Curie

Fundraising isn’t just about asking for sponsorship, there are lots of fun ways to raise money and it needn’t take up lots of your time.

When you join Marie Curie’s Daffodil Team you will be sent lots of information to help with ideas and inspiration to help you make the most of your fundraising.

Your physical efforts at your event will not only allow for incredible personal achievement, but you’ll also be helping to provide vital care for people with terminal illnesses and their families.

Given the choice, most of us would want to die at home, surrounded by the people and things we cherish.

Marie Curie makes this possible.

The money you raise will allow Marie Curie Nurses to give free hands-on care to people with terminal illnesses in their own homes, and vital emotional support to their loved ones. We allow families to make the most of the precious time they have left together.

Every £20 that's donated to Marie Curie provides an hour of free care to someone living with a terminal illness.

Please make sure you tell both the event organiser and us as quickly as possible. They may be able to offer you a deferred place in next year’s event.

Please be aware that your registration fee may not be refundable. Check the Terms and Conditions of the event with the event organiser.

This will depend on which event you are taking part in – some event organisers send these out weeks in advance, while others will ask you to collect them on the day. Please check the event organiser’s website for further details.

When registering with the event organiser, you'll notice that some events offer Own Places and/or Guaranteed Places.

An Own Place entry is one that the participant obtains themselves from the event organiser for a registration fee.

Guaranteed Places are offered by participating charities on condition that the participant pays an entry fee and raises a specific amount.

Own Places and Guaranteed Places are generally distributed on a first-come, first-served basis.

Some event organisers refer to Guaranteed Places as Gold Bond places or Pledge places. In all cases the event organiser will notify you if your entry has been accepted.

If you have secured a Guaranteed Place for Marie Curie you will automatically become part of Team Marie Curie.

If you have already secured your Own Place, you can still join Team Marie Curie and access the same benefits, but can define your own fundraising target.

Fundraising

Thank you so much for your support. There are a number of ways you can send in your money to us, all of which are explained here.
There are lots of ways you can fundraise for us be it through volunteering, joining a fundraising group or hosting a tea party. Please take a moment to see how you could fundraise for us or download our fundraising toolkit to give you more help and advice.

Donations

We are sorry to see you go but should you wish to cancel your direct debit, please contact our Supporter Relations Team directly on 0800 716 146.

You should have a thank you email from us confirming that your donation has been received. You should also have a confirmation email from Worldpay with a transaction ID you can use for tracking – note: there is sometimes a delay in receiving this email.

If neither email appears in your inbox, please check your junk/spam folder and if you have not received either email at all, please check with your bank.

If you need further assistance, our Supporter Relations team would be happy to help you - please email them or call 0800 716 146.

Gift Aid is a scheme introduced by the Inland Revenue which allows us to claim an extra 25p for every £1 that you donate - at no extra cost to you. For more detailed information on Gift Aid, visit our Gift Aid Explained page.

Haven't found the answer you're looking for? More donations FAQs here.

Online shop

We do ship overseas but your order will need to be dealt with by our fulfilment house. Please contact the customer service line on 0844 415 7854 and a member of staff will be able to help you.
Please ensure that you are using one of the specified accepted payment methods and that you have entered your payment details (name, card number, expiry date and security code) correctly. If the problem persists, please contact Supporter Services.

Worldpay will not accept any postcodes that do not contain a space. Please enter a space in the correct place in your postcode.

JustGiving

JustGiving are a separate organisation and as a result, we are unable to provide technical support for their system. However, JustGiving do provide their own online support. Please visit their help page   for any technical help or questions about their platform.
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