Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Reopens today at 11AM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Getting benefits advice

You may be able to get free help from a benefits adviser. Benefits advisers can help you figure out what you’re entitled to, fill out claim forms and assist you if your claim has been refused. 

When should I ask for advice?

If you know which benefit you want to claim or have questions about your claim, contact the relevant government department. Find out more on our individual pages about benefits.

It’s a good idea to seek advice from an independent benefits adviser when you:

  • are trying to find out what benefits you’re entitled to claim
  • are claiming a benefit for the first time
  • want to challenge a benefit decision you disagree with.

Face to face benefits advice

Your local Citizens Advice might provide face to face or telephone advice. You can find your local Citizens Advice centre at:

Some hospitals have social workers who can answer questions about claiming benefits. To find out more about the services at your hospital, ask a health or social care professional or look on your hospital’s website.

If you or someone you look after has cancer, you can use Macmillan’s in your area map   to find a benefits advice service near you.

If you or someone you look after is an older person, you can use Age UK’s in your area map   to find a benefits advice service near you.

Services can vary and depend on what’s available in your area.

Benefits advice on the phone

Your local Citizens Advice (see above) might provide advice on the phone.

If you or someone you look after has cancer, Macmillan   provides benefits advice on the phone on 0808 808 00 00.

If you or someone you look after is an older person, Age UK   can provide benefits advice on the phone on:

  • 0800 055 6112 in England
  • 08000 223 444 in Wales
  • 0800 12 44 222 in Scotland
  • 0808 808 7575 in Northern Ireland.

Online benefits information

Read our page What benefits can I claim? or browse our content about benefits and finances.

Benefit calculators are a quick and easy way to figure out what you’re entitled to. You may want to try:

If you’re looking for information about benefits online, try to make sure the information you are looking at is reliable. If you’re not sure, you could ask yourself the following questions:

  • Is the information up to date?
  • Who has produced the content?
  • Is it owned, sponsored or endorsed by a reputable organisation?

There is plenty of free information available, so be careful before paying for any information services.

External websites

About this information

Marie Curie's Information and Support team has produced this information with help from:

  • Director of Corporate Services, Marie Curie
  • Disability Rights UK
  • Our Readers Panel volunteers.

This information is not intended to replace any advice from health or social care professionals. We suggest that you consult with a qualified professional about your individual circumstances. Read more about how our information is created and how it's used.

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