Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Open today until 6PM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Benefits and financial support

Free information and advice

Advice NI

Get free help and advice about debt, tax and benefits issues in Northern Ireland.
0800 998 2377
adviceni.net  

Age UK

Age UK is dedicated to helpling everyone make the most of later life. The website includes information about money matters such as benefits, income, tax, pensions and
legal issues.
0800 678 1174
ageuk.org.uk  

Age NI

0808 808 7575 
ageuk.org.uk/northern-ireland  

Age Scotland

0800 12 44 222
ageuk.org.uk/scotland  

Age Cymru (Wales)

08000 223 444
ageuk.org.uk/cymru  

Appeals Service

Contact the service to appeal decisions made by the Social Security Agency (SSA), Northern Ireland Housing Executive and the Rates Collection Agency.
028 9054 4000 (Belfast)
028 8224 9595 (Omagh)
nidirect.gov.uk

Association of British Insurers (ABI)

The ABI provides consumers with general information on insurance and savings products and services. It does not sell insurance.
0207 600 3333
abi.org.uk   

Benefits information on GOV.UK

Government information on all benefits available in England, Scotland and Wales, including sickness and disability benefits, housing benefits and bereavement benefits.
gov.uk/browse/benefits    

Benefits Adviser Line (Northern Ireland only)

Contact the advice line for information about benefits in Northern Ireland
0800 232 1271
nidirect.gov.uk/campaigns/unclaimed-benefits

Benefit Enquiry Line (Northern Ireland only)

A confidential freephone service that has information about Attendance Allowance, Disability Living Allowance, Carer’s Allowance and Carer’s Credit. It can help you fill out a claim form.
0800 220 674 (textphone 028 9031 1092)

Benefits, money and tax information on nidirect

Government information on all benefits available in Northern Ireland, including sickness and disability benefits, housing benefits and bereavement benefits. Includes a benefits calculator.
nidirect.gov.uk   

British Gas Energy Trust

A charity that helps people in poverty, suffering or other distress who are struggling to pay their gas and/or electricity debts. The grants can also be used to cover funeral expenses.
01733 421060
britishgasandenergytrust.org.uk  

British Insurance Brokers’ Association (BIBA)

Access insurance protection through its Find-A-Broker service. 
0370 950 1790
biba.org.uk    

Carers UK

Carers UK can provide expert advice and information about your rights and entitlements as a carer.
0808 808 7777 
carersuk.org    

Carers Northern Ireland

028 9043 9843
carersuk.org/northernireland

Carers Scotland

0808 808 7777 
carersuk.org/scotland

Carers Wales

0808 808 7777 
carersuk.org/wales

Citizens Advice

Citizens Advice provide free, independent, confidential and impartial advice about benefits, debt and money, and consumer and legal issues. 
03444 111 444 (England)
03444 77 20 20 (Wales)
0808 800 9060 (Scotland)
028 9023 1120 (Northern Ireland)

You can also contact the consumer helpline on 03454 04 05 06. Call 03454 04 0505 to contact a Welsh-speaking adviser.
citizensadvice.org.uk

Chartered Institute of Taxation

A non-profit organisation which campaigns to make tax clearer and less complex for all. 
020 7340 0550
tax.org.uk    

Charis Grants

Manages several financial grants and awards to help people with their energy bills
charisgrants.com  
01733 421 021

Debt Advice Foundation

Registered national debt advice and education charity in England and Wales. 
0800 043 40 50
debtadvicefoundation.org      

Department for Communities (Northern Ireland)

Find out more about benefits, pensions, benefit fraud, welfare changes, private pensions and legislation. 
communities-ni.gov.uk 

Department for Work and Pensions (England, Wales and Scotland)

The DWP deals with most benefits through a number of different centres and services. For help and to apply for specific benefits, use the contact numbers below or visit GOV.uk

Attendance Allowance
0345 605 6055 (textphone 0345 604 5312)

Bereavement Service
0345 606 0265 (textphone 0345 606 0285)
(Welsh language line 0345 606 0275)

Carer's Allowance 
0345 608 4321 (textphone 0345 722 4433)

Disability Living Allowance
0345 712 3456 (textphone 0345 722 4433)

Employment and Support Allowance
0800 055 6688 (textphone 0800 023 4888) or (Welsh language line 0800 012 1888)

Jobcentre Plus
0800 055 6688 (textphone 0800 023 4888)

Pension Credit
0800 99 1234 (textphone 0800 169 0133)

Personal Independence Payment
0345 850 3322 (textphone 0345 601 6677)

Disability Rights UK

Provides information, products and services developed by and for disabled people, including benefits information. 
It also has a personal budgets helpline on 0300 555 1525 (open Tuesday and Thursday mornings). 
disabilityrightsuk.org

Energy Saving Trust

Search for available grants and schemes near you that could help with heating and energy bills.
0300 123 1234 (England, Wales and Northern Ireland)
0808 8087 2282 (Scotland)
energysavingtrust.org.uk

EntitledTo

Independent benefits calculator that allows people in the UK to find out what benefits they can claim from national and local government.
entitledto.co.uk    

Financial Conduct Authority (FCA)

The FCA regulates financial services in the UK, including banks, building societies, mortgage and insurance brokers, and financial advisers. 
0800 111 6768
fca.org.uk  

Financial Services Ombudsman

The Ombudsman will review complaints about financial institutions, including insurers. Their decision is binding on the insurance company.
0800 023 4 567
financial-ombudsman.org.uk

Go Energy Shopping

A guide to getting the best deal from your gas and electricity suppliers. You can find out more about understanding bills, energy tariffs and deals and switching suppliers. 
goenergyshopping.co.uk

Healthcare Travel Costs

Information about the NHS Healthcare Travel Costs scheme in England. Find out if you’re eligible for help with medical travel costs.
nhs.uk/nhsengland/healthcosts/pages/travelcosts.aspx

HM Revenue and Customs

Information and answers about tax, including capital gains tax, inheritance tax and self assessment.
hmrc.gov.uk    

Institute of Chartered Accountants in England and Wales

Find a chartered accountant in England and Wales
01908 248 250
icaew.com

Institute of Chartered Accountants Ireland

Find a chartered accountant in Ireland. 
00 353 1 637 7200
charteredaccountants.ie

Institute of Chartered Accountants Scotland

Find a chartered accountant in England and Wales
01908 248 250
icas.com

Land and Property Services (Northern Ireland only)

Contact for information about Housing Benefit and Rate Relief.
0300 200 7802
dfpni.gov.uk/lps  

Money Advice Service

Provides free, impartial advice across a range of money matters, including debt, budgeting, savings and pensions. 
0800 138 7777
moneyadviceservice.org.uk  

Money Advice Scotland

Promotes the development of free, independent, impartial and confidential debt advice and financial inclusion. 
0141 572 0237
moneyadvicescotland.org.uk     

Nest

A Welsh Government scheme working to help reduce the number of households in fuel poverty and make Welsh homes warmer and more energy-efficient places to live. It offers a range of advice and support for everyone to save energy and maximise income.
0808 808 2244
nestwales.org.uk   

Paying for care

This website is designed to help people make informed decisions about the arrangements and funding for their long-term care. 
payingforcare.org  

nidirect.gov.uk

The Northern Ireland government portal includes online information about all aspects of money, tax and benefits. You can also download most application forms and guides from here and find contact details for your local Social Security and Jobs and Benefits Office. 
nidirect.gov.uk/information-and-services/money-tax-and-benefits   

Northern Ireland Housing Executive 

The Housing Executive provides help and advice with adapting your home and housingbenefits in Northern Ireland.
03448 920 902 
nihe.gov.uk  

The Pensions Advisory Service

Free and impartial advice about pensions.
0300 123 1047
pensionsadvisoryservice.org.uk  

Pensionwise

Free and impartial government guidance to help you understand what you can do with your pension pot. 
0800 138 3944
pensionwise.gov.uk  

Social Security Agency (Northern Ireland only)

The SSA deals with most benefits in Northern Ireland. For help and to apply for specific benefits, use the following contact numbers:

Bereavement Service
0800 085 2463

Disability and Carers Service
Disability Living Allowance: 028 9090 6182
Attendance Allowance: 028 9090 6178
Carer's Allowance and Carer's Credit: 028 9090 6186 
Textphone: 028 9031 1092
communities-ni.gov.uk/topics/benefits-and-pensions  

Stepchange

Free, independent debt charity offering practical support and advice to help people in the UK overcome their debt problems.
0800 138 1111
stepchange.org    

Turn2us

A national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Operating in the United Kingdom and Ireland.
0808 802 2000
info@turn2us.org.uk
turn2us.org.uk   
  

Unbiased.co.uk

Find an independent financial adviser in the UK.
0800 023 6868
unbiased.co.uk  

Unclaimed Assests Register

The UAR can help you locate any lost assets and put you in touch with the financial provider to reclaim your money.
0333 000 0182
uarenquiries@uk.experian.comuar.co.uk

Which?

Consumer rights research and comparison website including pre-paid funeral plans and other financial products. You may have to pay to access some of the information.
01992 822800
which.co.uk    

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