Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Reopens today at 8AM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Equipment, adaptations and transport

All Wales Ambulance Transport

Private (paid for) ambulance transport services in Wales.

AskSara (Disabled Living Foundation)

Guide to commonly asked questions about disability, including advice on modifying your home and helpful equipment. Managed by the Disabled Living Foundation.
020 7289 6111

Arriva specialist transport solutions

Private (paid for) specialist transport for people with a terminal illness. Operates in Manchester, East and West Midlands, London and the South West.
0191 520 4000  

Accessible transport – Scotland

Information for people with mobility difficulties. Covers roads, rail, public transport and other modes of travel in Scotland.  

Age UK – Accessible travel and mobility holidays

Advice on travelling if you have limited mobility. Including details of accessible activity holidays from private [paid for] third party companies.  

Assist UK

Free, impartial information and advice about products to make everyday living easier for people with a disability. Try out equipment at 48 disabled living centres in England and Scotland.
0161 832 9757  

Association of Occupational Therapists of Ireland

Professional body for occupational therapists in the Republic of Ireland and Northern Ireland. Includes a searchable directory of private (paid for) occupational therapists.+353 (01) 874 8136

Capability Scotland

A charity which provides support with independent living, care services and residential care to disabled people in Scotland.
0131 337 9876

Care and Repair

Advice and information about repairs or adaptations to your home in England, Scotland and Wales. A local Care and Repair or Staying Put agency may be able to help you.
0115 950-6500  
02920 674 830  
02920 674 830

Centre for Independent Living

Fact sheets to empower people in Northern Ireland to live independently. The organisation can advise you on where to find equipment and help with adaptations.
028 9064 8546 

College of Occupational Therapists

Search the online directory to find a private (paid for) occupational therapist in the UK. The organisation can help advise you on equipment, adaptations and general mobility issues. You should also be able to get an occupational therapist through your local health service.  

Disabled Living Foundation

Charity providing impartial advice, information and training on independent living. It also has a demonstration centre in England where you can try out and borrow equipment.
0300 999 0004    

Disability Needs

Specialist equipment shop in Northern Ireland that allows you to try most of the equipment in store. Offers a free home survey to help you decide what equipment to get. You might also be able to get some of this equipment on loan – speak to your local health and social care trust first.
(0)2890 745 333  


Supports over 200 home improvement and handyperson service providers in England, covering over 80% of local councils. The website includes guides to home repairs and independent living, produced alongside several charities.
0845 864 5210* 

FirstStop Advice

Free service which aims to help older people in England, their families and carers get the help or care they need to live as independently and comfortably as possible.
0800 377 7070  

Healthcare Travel Costs

Information about the NHS Healthcare Travel Costs scheme in England. Find out if you’re eligible for help with medical travel costs.  

Independent Living

Information about mobility aids and living equipment, with links to UK-wide suppliers at the bottom of each article.  

Living Made Easy

Practical advice on daily living equipment from the Disabled Living Foundation. Call the helpline if you can't find what you're looking for online.
0300 999 0004  

Mobility Aid Services Scotland

Rental, resale, delivery and collection of mobility aids like Scooters, stairlifts, recliner beds and bath equipment in Scotland.
0800 084 2336

National Rail – Accessible station check

Check which stations have accessible facilities like ramps, step free access, wheelchairs and staff available to assist you, when planning a journey in the UK.   

NHS Wales Patient Care Service

Use this service to request non-emergency medical transport, for example to and from hospital appointments, in Wales.

Northern Ireland Housing Advice

Independent housing advice in Northern Ireland.
028 9024 5640

Northern Ireland Housing Executive

Support and advice if you live in Northern Ireland and need to make adaptations to your home, or get repairs.
03448 920 901

Northern Ireland Patient Care Service

Non-emergency branch of the Northern Ireland Ambulance Service. Provides transport for people with routine appointments at hospitals and treatment centres in Northern Ireland. You need to be referred by your doctor.   


Information and support for anyone with a learning disability or physical impairment. 
0808 800 3333 

Scottish Ambulance

Information about requesting specialist transport to and from healthcare appointments in Scotland.

Shelter – England

Advice, information and advocacy for people in England who have bad housing or are homeless.
0808 800 4444   

Shelter – Wales

Advice, information and advocacy for people in Wales who have bad housing or are homeless. 
0845 075 5005*

Shelter – Scotland

Advice, information and advocacy for people in Scotland who have bad housing or are homeless.
0808 800 4444  


Helps everyone who consider themself to have a mobility problem (through disability, illness or injury) to continue to get around city and town centres in the UK independently.
01933 229 644

*Calls are free from landlines and mobile phones. Your call may be recorded for quality and training purposes.

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