Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Reopens Monday at 8AM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Where to get legal, advisory and advocacy support

Action against Medical Accidents (AVMA)

If you've had a medical accident in England or Wales contact AVMA for advice on next steps including compensation. Also includes a specialist solicitor search.
0845 123 23 52
avma.org.uk  

Citizens Advice

Public information service providing 24/7 access to information on your rights – including benefits, housing and employment, and on debt, consumer and legal issues.
08444 111 444 (England)
08444 77 2020 (Wales)
citizensadvice.org.uk

Citizens Advice Scotland

Information on your rights in Scotland – including benefits, housing and employment, and on debt, consumer and legal issues.
03454 04 05 06
cas.org.uk   

Citizens Advice Northern Ireland

Information on your rights in Northern Ireland – including benefits, housing and employment as well as other legal issues.
citizensadvice.co.uk  

Certainty (NAFD) (private)

Paid-for service (from £33 + VAT) that allows you to search the Will of someone who’s died if you can’t find it – whether or not it’s been registered. It’s part of the National Association of Funeral Directors. In Northern Ireland, search results won’t include unregistered Wills.
0330 1003660 (Monday - Friday 9.00am - 5.30pm)
enquiries@certainty.co.uk
nationalwillregister.co.uk

Children’s Law Centre (NI)

Free legal advice service and legal representation for children and young people in Northern Ireland.
0808 808 5678
childrenslawcentre.org.uk

Community Healthcare Council

The Community Health Councils (CHCs) work to enhance and improve the quality of your local health service, and provide an independent voice in health services throughout Wales. Your local CHC can also provide you with free confidential help if you have a problem or complaint with NHS services.
029 20 235 558*
wales.nhs.uk/sitesplus/899/page/71619  

Compassion in Dying

A charity which helps people around the UK understand their rights and choices around end of life care. Can give advice about advance care planning, Advance Decisions and Power of Attorney.
0800 999 2434
compassionindying.org.uk

Coram Children’s Legal Centre

Provides free legal information, advice and representation to children, young people, their families, carers and professionals, as well as training and consultancy on child law and children’s rights.
01206 714 650
coram.org.uk  

Courts and Tribunals Service NI

Government information about Power of Attorney in Northern Ireland. 
028 9072 5953
courtsni.gov.uk/en-GB/Services/OCP/EPA/Pages/default.aspx  

Equality Advisory Support Service 

Helpline advice and assistance on equality and human rights issues in England, Scotland and Wales.
0808 800 0082
equalityadvisoryservice.com   

Equality and Human Rights Commission  

Information and advice about your rights, including employment rights, equal rights and human rights.
0808 800 0082
equalityhumanrights.com  

Equality Commission for Northern Ireland

Provides advice and assistance to people who feel they have been discriminated against in Northern Ireland.
028 90 500 600
equalityni.org/Home  

Healthcare Improvement Scotland

Healthcare Improvement Scotland provides clear, accurate and up to date information about your health rights. Find out what you can expect from the NHS, how to access your health records, and how to get involved in decisions about your health care.
healthcareimprovementscotland.org

HM Revenue & Customs (HMRC) Probate Helpline

‘Probate’ means the right to deal with someone who’s died’s estate. You can call this helpline to ask about their tax situation and inheritance tax.You can also find out about wills, probate and inheritance at gov.uk/wills-probate-inheritance. Open Monday-Friday, 9am-5pm.
0300 123 1072*
download inheritance tax forms

Housing Advice NI

Provides independent housing advice in Northern Ireland.
028 9024 5640
housingadviceni.org   

Institute of Professional Willwriters

Self-regulatory body safeguarding the public from unqualified practitioners and unethical business practices. They can help refer you to an accredited Willwriter in the UK.
0345 257 2570
ipw.org.uk  

Law Society (England and Wales)

Guidance on common legal issues, how a solicitor can help, the steps involved in getting advice and explanations of legal terms.  Includes a searchable directory to help you find a solicitor near you in England and Wales.
020 7320 5650
lawsociety.org.uk  

Law Society of Scotland

Assists you in finding a solicitor and provides information on a range of legal issues including consumer protection, fees, standards and how to make a complaint.
0131 226 7411
lawscot.org.uk  

Law Society of Northern Ireland

Search for a solicitor and find standards and regulatory information in Northern Ireland.
028 9023 1614
lawsoc-ni.org  

NI Ombudsman

The Northern Ireland Ombudsman is the final stage for complaints about government departments and the NHS in Northern Ireland.
0800 34 34 24
ni-ombudsman.org.uk  

Office of the Public Guardian (England and Wales)

Supervises people who’ve been appointed to manage the finances or property of adults who are no longer able to do so for themselves, in England and Wales. They can help you to make a lasting Power of Attorney if you can’t find what you need online.
0300 456 0300 
customerservices@publicguardian.gsi.gov.uk
justice.gov.uk/about/opg   

Office of the Public Guardian (Scotland)

Supervises people who’ve been appointed to manage the finances or property of adults who are no longer able to do so for themselves, in Scotland. They can help you to make a lasting Power of Attorney if you can’t find what you need online.
01324 678300
opg@scotcourts.gov.uk
publicguardian-scotland.gov.uk  

Office of Care and Protection (Northern Ireland)

The Office of Care and Protection (Northern Ireland) supervises those individuals who have been appointed to manage the finances or property of adults who can no longer do so for themselves. They can help if you need to make a lasting Power of Attorney and can’t find what you need online. 
courtsni.gov.uk/en-GB/Services/OCP/Pages/default.aspx  

Parliamentary Health and Service Ombudsman

The Ombudsman’s role is to investigate complaints that individuals have been treated unfairly or have received poor service from government and public organisations and the NHS in England. Contact them if you’d like to escalate a complaint to the NHS or a UK government departments or other UK public organisations.
0345 015 4033ombudsman.org.uk 

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. Use the above link to search for your local service.
nhs.uk/Service-Search/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363  

Patient Advice and Support Service (PASS) Scotland

The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland.
03454 04 05 06
cas.org.uk/patientadvice  

Patient Client Council

Northern Ireland's Patient Client Council provides information and support to anyone using health or social care services in Northern Ireland, including advice on how to make a complaint.
0800 917 0222
patientclientcouncil.hscni.net  
info.pcc@hscni.net

Public Services Ombudsman for Wales

The Public Services Ombudsman is the final stage for complaints about government departments and the NHS in Wales.
0300 790 0203
ombudsman-wales.org.uk  

Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about government departments and the NHS in Scotland.
0800 377 7330
spso.org.uk/  

Shelter – England

Advice, information and advocacy for people in England who have bad housing or are homeless.
0808 800 4444
england.shelter.org.uk  

Shelter – Wales

Advice, information and advocacy for people in Wales who have bad housing or are homeless.
sheltercymru.org.uk  
0845 075 5005*

Shelter – Scotland

Advice, information and advocacy for people in Scotland who have bad housing or are homeless. 
0808 800 4444
scotland.shelter.org.uk  

Society of Willwriters

Information and advice about legislation for Wills and Power of Attorney in the UK from a self-regulatory, not-for-profit body.  They can help you find a Willwriter in the UK.
01522 687 888
thesocietyofwillwriters.co.uk  

Stonewall

Information and bereavement support for LGBT people in the UK. 
stonewall.org.uk/
0800 050 20 20

*Calls are free from landlines and mobile phones. Your call may be recorded for quality and training purposes.

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