Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Open today until 6PM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Patient information

Keeping your information confidential and safe

This page explains your rights – how we use information about you and how we keep your information safe and confidential.

Why do we need information about you?

Your doctor, as well as other health and social care professionals looking after you, record details of your health and any treatments or services you have received. This information helps us to provide you with the highest quality of care.

What information do we collect about you?

The information we hold about you could include:

  • Basic details, such as your address and next of kin.
  • Any contact we have had with you and when you have visited us.
  • Notes and reports about your health and any treatment you have received
  • Relevant information from your relatives/those who care for and know you well

How do we use your information?

Your health records are used help us to plan care by:

  • Ensuring that all appropriate health and social care professionals involved in your care have relevant, accurate and up-to-date information about your health and needs to plan your treatment
  • Ensuring that you receive a consistently high standard of care
  • Enabling us to make improvements to our services
  • Allowing us to use your anonymised information (removing anything that identifies you) for research purposes and to identify staff training needs that can help us improve the quality of our services
  • Investigating any concerns or complaints you may have, either about your care or the standards of any health or social care professionals looking after you.
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