Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Open today until 6PM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Making a complaint to a public health provider

You have the right to complain if you’re unhappy with the care or treatment you’ve received on the NHS. The process and who to contact is different depending on where you live. Read our information for more details on what to do in your area. Carers can also make a complaint on someone else’s behalf.

Making a complaint to a public health service provider

This page explains your rights as a patient or carer when complaining to the NHS in Scotland. If you’re receiving healthcare from a privately-run clinic not managed by the NHS, you’ll need to contact it directly about the complaints procedure. Read more about making a compliant to a public health service provider.

Complaining to the NHS in England and who to talk to

This page explains your rights as a patient or carer when complaining to the NHS in England. If you’re receiving healthcare from a privately-run clinic not managed by the NHS, you’ll need to contact it directly about their complaints procedure.

Read more about complaining to the NHS in England.

Complaining to the NHS in Wales and who to talk to

This page explains your rights as a patient or carer when complaining to the NHS in Wales. If you’re receiving healthcare from a privately-run clinic not managed by the NHS, you’ll need to contact it directly about the complaints procedure.  Read more about complaining to the NHS in Wales.

Complaining to a health and social care trust in Northern Ireland

This page explains your rights as a patient or carer when complaining to a health and social care trust in Northern Ireland. If you’re receiving healthcare from a privately-run clinic, you’ll need to contact it directly about the complaints procedure. 

Read more about complaining to the NHS in Northern Ireland.

Making a complaint to the NHS in Scotland

This page explains your rights as a patient or carer when complaining to the NHS in Scotland. If you’re receiving healthcare from a privately-run clinic not managed by the NHS, you’ll need to contact it directly about the complaints procedure.

Read more about complaining to the NHS in Scotland