Supporters Privacy Notice

Marie Curie is committed to being transparent about how it collects and uses data to meet its data protection obligations. Personal information will be held in compliance with the UK General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018.

As we get to know you, we collect a variety of different information to help us build a strong relationship. How much information we collect depends on the type of relationship we have. We have a fundraising promise which sets out our commitment to you as a Marie Curie supporter.

The personal data we collect, store and process could include:

(This is when your personal information is given to us by third parties) these might be:

We may receive information from third party donor wealth analysis companies to enable us to conduct donor wealth analysis (for more information about this, see How we combine and analyse the information we collect about you).

Some information about you may be in the public domain, using public registers such as Companies House, the electoral roll and press reports. This might include:

We may collect personal information to conduct supporter research and/or donor wealth analysis. This may involve us and/or a third party donor wealth analysis company on our behalf analysing information you provide to us with other public information to create a profile of supporter interests, preferences and level of potential donations so that we can contact you in the most appropriate way and with the most relevant information (for more information about this use, see How we combine and analyse the information we collect about you).

When you visit our websites, we automatically collect the following personal and technical information:

Information about your visit to our website, including:

Some types of personal data are likely to be more sensitive and therefore require extra protection. The UK GDPR identifies special category data as:

In certain limited cases we may collect special category data about you. For example, if you enter an event, we may ask you if you have any relevant medical conditions. We will only collect this data about you if there’s a clear and valid reason for doing so and we will securely dispose of that data once the purpose for which it was collected has expired. Our special condition(s) for processing this data is documented in a later section of this privacy notice.

When you visit our website, we use analytics tools and cookies to collect information; please refer to our privacy notice and cookie notice on the website for further details.

Marie Curie collects this information:

We may use your personal information to create a record of your interests and preferences. This means we can make our contact with you more relevant, timely and appropriate. It also helps us understand the background of our supporters to help us make sure that what we’re asking is appropriate.

Before contacting you, we may use data analysis to interpret your data and predict how likely you are to be interested in or responsive to a particular campaign or fundraising message. This may involve us conducting wealth analysis as explained further below.

Supporter research involves us assessing information about you to understand whether you have the capacity and/or motivation to support Marie Curie at a philanthropic level (such as making a major donation). As part of supporter research, we may collect additional information about you (see How we use your information below) and combine, analyse and compile that information into a profile of you in order to assist us in engaging with you in a more personalised way.

We typically look at and combine information published in the media and other commonly used publicly available sources including company resources, public registers, public record databases and documents which provide information on ownership of assets, trade and industry references, professional directories, print and broadcast media, company websites and any data that you choose to make public on LinkedIn such as your professional memberships and networks. We may also use any publicly available data that you share on social media. We may use additional information such as geographical information for measures of affluence where available.

You can opt out of your data being combined and analysed for marketing purposes by contacting our Supporter Relations Team or our Data Protection Officer, whose details may be found at the end of this privacy notice.

We may conduct donor wealth analysis. Donor wealth analysis involves us assessing information about you to understand whether you have the capacity and/or affinity to support Marie Curie at a higher level (such as making a major donation). To conduct donor wealth analysis efficiently, we may use trusted third-party wealth analysis companies that undertake profiling to collate and analyse information we provide together with information from public registers alongside statistical social-economic data. This helps us to understand more about your interests and level of potential engagement or donation. This may involve the sharing of information with those third parties about you, including: (a) your name and contact information; (b) date of birth; (c) occupation; and (d) spouse or family member details.

We have a legitimate interest to use your personal information to conduct donor wealth analysis for marketing purposes. This will help us target communications in a more focused and appropriate way and to further our charitable aims. If you would like more information about Marie Curie’s donor wealth analysis activities you can contact us.

Please note that before seeking or accepting major donations we’re required to conduct a minimum level of due diligence. This is in accordance with our legal and regulatory obligations and our internal risk management policies and procedures. This means that if you opt out of analysis of your data, we may still conduct some analysis that’s required to enable us to accept donations from you.

We use your details to give you information about our work, events, services and/or products which we think might interest you.

For example, we might contact you about goods or services you’ve purchased or used in the past, or send you updates about our fundraising appeals, volunteering opportunities and latest campaigns.

Where we do this via email/SMS, we’ll only do so with your prior consent.

We may have a legitimate interest to send you marketing by post or phone (if you are not registered with the telephone/mailing preference service) unless you have already asked us not to do so as part of your supporter journey.

When you use our secure online donation or payment pages, you’ll be directed to a specialist supplier company, who will receive your credit card number and contact information to process the transaction. We don’t retain your credit or debit card details.

Our organisation relies on our supporters to enable us to deliver vital free services to our patients and their families.

Our Fundraising and Communications team may contact you via direct mail or telephone to inform you about fundraising efforts we undertake to raise money for our charity, unless you have objected to communication. We may also ask your consent to opt-in to such fundraising communications via email or text messaging.

We are allowed to process your information for one or more of these reasons:

Where we process special category data from our supporters, we’re also required to have a condition for processing such data. We rely on the following conditions for processing special category data:

We use the information we collect to build a picture of our supporters and to ensure that our communications with you are relevant and timely and provide a good experience of supporting Marie Curie.

We may use information to:

We may need to share your information with third parties to provide you with our services or to help us raise funds for our charity or to achieve the other purposes set out in this policy.

These third parties include:

In particular, we reserve the right to disclose your personal information to third parties:

We often work with companies with whom we share your information and who may be in the EU and elsewhere in the world including the US, India and other countries with more lenient data protection rules than those in the UK. Wherever they’re located, we aim to work with companies who use appropriate measures, such as International Data and Transfer Agreements, to keep your information safe.

We will always seek to ensure that appropriate or suitable safeguards are in place to protect your personal information and that the transfer of your personal information follows applicable data protection laws. We usually rely on regulator approved standard contractual clauses when transferring personal data to countries located outside of the European Union. Where appropriate, we may also rely on the UK Extension to the EU-U.S. Data Privacy Framework, known as ‘the UK Data Bridge’ for the processing of personal data transferred from the United Kingdom to the United States.

You can obtain further information, including a copy of the relevant data safeguard where this is documented by contacting our Data Protection Officer although some details may be redacted for confidentiality reasons.

Your data is kept in accordance with the statutory retention periods.

We will use your personal information for the purposes for which it is collected. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

What rights do I have over my personal data?

You can:

If you have questions about this Privacy Notice, or if you’d like to exercise any of your privacy rights, please contact us by emailing infogov@mariecurie.org.uk.

If you are dissatisfied with our response, or if you have any further queries regarding how your personal data is processed, you should contact Marie Curie’s Data Protection Officer at DPO@mariecurie.org.uk.

If you are still unhappy with the outcome of your enquiry, you have the right to object to data processing in certain circumstances, which you can do by contacting the Information Commissioner’s Office.

The Information Commissioner
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.