Need support?

Living with a terminal illness and looking for support? Our Support Line team are here to help. 

 Reopens today at 8AM

by phone

 0800 090 2309 Calls are free from landlines and mobile phones. Find out more about our Support Line.

Vision and strategic plan

Vision

A better life for people and their families living with a terminal illness.

Mission

To help people and their families living with a terminal illness make the most of the time they have together by delivering expert care, emotional support, research and guidance.

Values

Always compassionate

  • Connecting and empathising with people
  • Starting with the person's needs, respecting them and treating them with dignity
  • Supporting people's choices and decisions

Making things happen

  • Being clear and straightforward
  • Listening so that we can understand and do the right thing
  • Prepared to speak up and challenge on people's behalf

Leading in our field

  • Building on our unique skills, expertise and experience
  • Sharing, innovating and partnering
  • Always seeking to improve in everything we do

People at our heart

  • Valuing every individual
  • All views and expectations are heard and respected
  • Bringing people together and building relationships

Strategic Plan 2014-19

Our strategic plan sets out how we will reach more people living with a terminal illness with vital care and support. Over this five-year period, we plan to:

  • establish new services to support people and their families living with a terminal illness.
  • care for more people through our nursing services and hospices.
  • invest more in research and influencing the development of health policy across the UK.
  • invest significantly in our infrastructure, so we can deliver more extensive care and support, both directly and indirectly.
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