Meet the team coordinating our nursing care this Christmas

This Christmas, it won’t just be our nurses who will be working hard to make sure the right care is referred to people living with a terminal illness – the team at the Marie Curie Referral Centre in Pontypool will be working around the clock over Christmas to make sure Marie Curie Nurses can be allocated to the people who need them most.

Team Leader Eleanor coordinates Marie Curie nursing care from the Referral Center

Eleanor Gladwyn is one of the Marie Curie Referral Centre’s dedicated team leaders, and will be working over Christmas this year to ensure our nursing care is effectively distributed across the country.

“Without our co-ordinators booking that care and taking those calls,” she says, “nurses wouldn’t be allocated to people who needed them.”

Directing care

“We take referrals [from district nurses, GPs and other healthcare professionals] and then match nurses up to go out and see patients, particularly if there’s an unexpected and urgent need.

If any requests for nurses are cancelled, we’re  here to direct the nurses to other patients, and being open over Christmas means we can make sure our nurses are able to care for as many people with a terminal illness as possible during the busy festive season.”

Eleanor and the team will be working over Christmas to coordinate care.

The Pontypool team have adapted to their Christmas schedule by getting into the festive spirit. “We try and make it as fun as we can when we’re working over Christmas, with mince pies, chocolates, and carols playing in the office. We decorate our work stations, and have a day where we all dress up to match different Christmas themes.

One opportunity to help

“I think overall working for the Referral Centre is a privilege, and what we do for the nurses and the people that Marie Curie help means a lot to me. There are some people who we might only have one opportunity to help – particularly those who might be referred right at the very end of their life. It’s important to make sure someone is there for them.”

We want to ensure that essential work like Eleanor’s can continue so we can keep supporting people who need our care. This year, help us to provide people living with a terminal illness the care and support they need over Christmas, and fund an hour of nursing care today.