Have a burning question about your upcoming event? These FAQs should cover everything you need to know. If there’s something we haven’t answered please feel free to get in touch ― at email@example.com or on 0845 052 4184.
This marathon is being run on 30 July 2017.
What if I become injured or need to cancel my place?
Please contact our supporter relations team at firstname.lastname@example.org or on 0845 052 4184.
When will I receive my official race day information?
The final instructions magazine will be posted to you about four weeks before the event day. Do keep an eye on the website as this is where you’ll find the most up-to-date information.
When will I receive my race number and timing chip?
You’ll need to collect your rider pack from the cycle show on the Thursday, Friday or Saturday before the event. Please refer to the Prudential Ride London website for timings closer to the event day.
All participants in the Prudential RideLondon-Surrey must register at the Prudential RideLondon Cycling Show to collect their registration pack. You’ll need this pack to be able to start the event.
Will the roads be closed?
Yes, there will be no traffic on the roads, unless they are emergency vehicles.
What’s in my pack?
Here's what you'll find in your pack:
- event number — must be displayed on your back during the event.
- helmet number — must be displayed throughout the event
- timing chip
- stickers for your seat post
- bag for the baggage drop
- stickers for your bag
What happens during registration?
During the registration process, you’ll be required to show a form of photo identification in order to receive your event pack. If you’re unable to attend registration and wish to send a friend or relative to collect your event pack on your behalf, they must bring a form of photo identification for themselves and you as well as a signed letter of authorisation from you confirming that they can collect your event pack.
When does the race start?
You’ll receive your start time and final instructions magazine a few weeks before the event date. The first wave departs at 6.00am, with the last departing at 9.30am. Please note you won’t be able to change your start time — this includes moving forward to an earlier slot. All start times are based on your estimated finish time.
Where will I finish the event?
You’ll complete the ride along The Mall. Your bag will be transported from the start to the finish location. You’ll need to plan your journey home from St James’s park.
When do I receive my Endura Team Marie Curie Kit?
If you have a guaranteed charity place, you’ll automatically be sent cycling kit around one month before the event. Alternatively, if you are a cyclist using your own place, you’ll receive the Endura Marie Curie jersey when you have raised £350 and bib shorts when you have raised £500. These will be mailed to you in the post before the event.
What will I receive as part of Team Marie Curie for Prudential RideLondon?
As part of the team you’ll receive:
- acces to our Cycling Zone with training plans, tips and advice
- regular e-newsletters with fundraising support and advice to help you smash your target
- on-the-day support from our dedicated events team
- an Endura Marie Curie cycling jersey when you raise £350 and the matching bib shorts when you reach £500
- on-hand support from our fundraising team
- post-race reception, with a hero’s welcome, massage, showers and food (in 2016 our team enjoyed lasagne!)
General event information
What’s the event all about?
Taking a cue from the London Marathon, amateur cyclists participate in the Prudential RideLondon-Surrey 100 — a 100-mile challenge on the same closed roads as the professionals — with the added incentive of raising money for good causes. For the first time in 2016, the event will also feature the Prudential RideLondon-Surrey 46 — a 46-mile sportive created specifically for newer and younger cyclists.
How far is the event?
Prudential RideLondon-Surrey 100 is a 100-mile event starting at Queen Elizabeth Olympic Park. It involves travelling through the capital and onto Surrey's stunning country roads, through the Surrey Hills and ending with a spectacular finish along The Mall in Central London.
There's also a Peloton Relay for teams of four, where one rider starts the event, rider two joins after 26 miles, rider three takes up the gauntlet at 48 miles and the final rider becomes part of the action after 75 miles. The full team of four riders then take on the last 25 miles together to finish along The Mall.
In Prudential RideLondon-Surrey 46, a new 46-mile distance has been created. The event is based around a spectacular 46-mile route on traffic-free roads, beginning at Queen Elizabeth Olympic Park in East London. It follows the same route as the Prudential RideLondon-Surrey 100 for the first 27 miles before taking a new two-mile route. The last 17 miles link up through London to finish along The Mall.
What’s the age limit?
Prudential RideLondon-Surrey 46 — Riders must be 16 years or over on or before event day.
Prudential RideLondon-Surrey 100 — The minimum age for participants in the Prudential RideLondon-Surrey 100 is 18 years on or before event day.
What if I need to update my personal details?
Please email changeofaddressrl@RideLondon.co.uk with your name, date of birth, telephone number, old address and new address. Your address details will then be changed in our system and a confirmation will be emailed to you when this has been done. Please do not call the helpdesk with changes of address as these can only be processed by email.
What should I do about travel and accommodation?
Due to the early start, we do advise that you book ahead and perhaps stay near to the starting location on Saturday. Do also plan your journey well ahead of time. Some stations and many roads will be closed. For the most up-to-date information, keep an eye on the RideLondon website .