Frequently asked questions

Marie Curie are here to help with any queries you may have. Read through our FAQs to help answer your questions.

If you need further information you can give us a call on 0845 052 4184* or email us at team@mariecurie.org.uk and we'll be happy to help.

General

When you join Team Marie Curie, we'll support you all the way - whether you're taking part in a run, swim, cycle ride, walk or triathlon.

Running?

You will receive access to the Running Zone which includes:

  • Training guides from our running expert Ade Aboaba with top tips for setting your training goals
  • An online fundraising pack to help you smash that target
  • A Marie Curie Dri - FIT running vest
  • Friendly fundraising support from Team Marie Curie

Doing a triathlon?

You will receive access to the Triathlete Zone which includes:

  • An online fundraising pack to help you smash that target
  • A Marie Curie Dri - FIT running vest
  • Friendly fundraising support from the Team Marie Curie

Cycling?

You will receive access to the Cycle Zone which includes:

  • Training pages with top tips from pro cyclists Team NetApp-Endura for setting your training goals
  • An online fundraising pack to help you smash that target
  • The chance to earn your own Marie Curie jersey from Endura by fundraising £350 or more by event day*
  • Friendly fundraising support from Team Marie Curie

*once you hit the £350 mark let us know at daffodil.team@mariecurie.org.uk and we'll send your jersey by post.

Swimming?

You will receive access to the Swim Zone which includes:

  • Training pages with top tips for setting your training goals
  • An online fundraising pack to help you smash that target
  • Friendly fundraising support from Team Marie Curie

Walking?

You will receive access to the Walking Zone which includes:

  • Training pages with top tips for setting your training goals
  • An online fundraising pack to help you smash that target
  • Friendly fundraising support from Team Marie Curie

Fundraising isn't just about asking for sponsorship. There are many fun ways to raise money, which needn't take up much of your time.

When you join Team Marie Curie you will be sent lots of information, including ideas and inspiration for you to make the most of your fundraising.

Your physical efforts at your event will not only allow for incredible personal achievement, but you'll also be helping to provide vital care for people with terminal illnesses and their families.

Given the choice, most of us would want to die at home, surrounded by the people and things we cherish.

Marie Curie makes this possible.

The money you raise will allow Marie Curie Nurses to give free hands-on care to people with terminal illnesses in their own homes, and vital emotional support to their loved ones. We allow families to make the most of the precious time they have left together.

Every £20 that's donated to Marie Curie provides an hour of free care to someone living with a terminal illness.

Please make sure you tell both the event organiser and us as quickly as possible. They may be able to offer you a deferred place in next year's event.

Please be aware that your registration fee may not be refundable. Check the Terms and Conditions of the event with the event organiser.

This will depend on which event you are taking part in – some event organisers send these out weeks in advance, while others will ask you to collect them on the day. Please check the event organiser's website for further details.

When registering with the event organiser, you will notice that some events offer Own Places and (or) Guaranteed Places.

An Own Place entry is one that the participant obtains themselves from the event organiser for a registration fee. Guaranteed Places are offered by participating charities on condition that the participant pays an entry fee and raises a specific amount.

Own Places and Guaranteed Places are generally distributed on a first-come, first-served basis.

Some event organisers refer to Guaranteed Places as Gold Bond places or Pledge places. In all cases the event organiser will notify you if your entry has been accepted.

If you have secured a Guaranteed Place for Marie Curie you will automatically become part of Team Marie Curie.

If you have already secured your Own Place, you can still join Team Marie Curie and access the same benefits, but can define your own fundraising target.

Running

Have a burning question about your upcoming event? These FAQs should cover everything you need to know. If there’s something we haven’t answered please feel free to get in touch ― at team@mariecurie.org.uk or on 0845 052 4184.

What if I become injured or need to cancel my place?

Please contact our supporter relations team at team@mariecurie.org.uk or on 0845 052 4184. They’ll be able to help you out.

When will I receive my Marie Curie welcome pack?

Your pack will be with you 14 days after you registered with us. If you don’t receive it by then please do get in touch with us.

When will I receive my official race day information?

Your race day information will come directly from the race organisers. This is likely to come either via email or by post a few weeks before the big day. Do keep an eye on the event website as this is where you’ll find the most up-to-date information.  

How do I get started on fundraising?

A great first step would be to set up an online JustGiving page  .

We’ve also created a handy fundraising guide full of great ideas and resources which you can use for your fundraising.

Do you have any training guides?

Yes we do, you can find them here in our dedicated runners’ zone. Be sure to keep an eye out for our monthly emails in the lead-up to your event — they’ll be packed full of training advice to get you race ready.

What if I need to update my personal details?

Please drop an email to our supporter team at team@mariecurie.org.uk or call them on 0845 052 4184. Also, please let the official race organisers know, so everyone is kept in the loop.  

How do I find out more about the race?

The official website for your race will be full of all the information you need including start times, how to get there and route maps. Be sure to check it out regularly to keep up-to-date. 

Where does my money go?

In 2014/15, thanks to the support we received, we were able to provide care and support to 40,712 people with a terminal illness and their families. 

For every £1 we raise we spend:

  • 71p on delivering and improving care and support for people with terminal illnesses
  • 26p to generate future income
  • 3p on publicity and governance 

For all the latest news and information on where your money goes, visit our Where your money goes page. 

Cycling

Have a burning question about your upcoming event? These FAQs should cover everything you need to know. If there’s something we haven’t answered please feel free to get in touch ― at team@mariecurie.org.uk or on 0845 052 4184.

How do I get started on fundraising?

A great first step would be to set up an online JustGiving page  .

We’ve also created a handy fundraising guide full of great ideas and resources which you can use for your fundraising.

How can I get my hands on some Endura Team Marie Curie Kit?

As aTeam Marie Curie cyclist, you’ll receive the Endura Marie Curie jersey when you’ve raised £350 and bib shorts when you’ve raised £500. Just let us know when you’ve reached these targets and we can mail these straight to you.

Do you have any training guides?

Yes, you can find all training plans in the Cycle Zone. Be sure to keep an eye out for our monthly emails which include more training and fundraising information.

What if I become injured or need to cancel my place?

Please contact the official race organiser as well as our supporter relations team at team@mariecurie.org.uk or on 0845 052 4184.

What if I need to update my personal details?

Please drop an email to our supporter team at team@mariecurie.org.uk or call them on 0845 052 4184. Also, please let the official race organisers know, so everyone is kept in the loop.

When will I receive my official race day information?

All race information will come straight from the race organiser. This is generally released in the month leading up to the event. Keep an eye on their website for more details.   

When will I receive my race number and timing chip?

There will be different procedures for each race. Be sure to read all the race information in the lead-up to the event, as some will require you to collect your pack in the days before the race, rather than on race day. If you have any questions, contact the race organiser directly.

Where does my money go?

In 2014/15, thanks to the support we received, we were able to provide care and support to 40,712 people living with a terminal illness and their families. 

For every £1 we raise we spend:

  • 71p on delivering and improving care and support for people with terminal illnesses
  • 26p to generate future income
  • 3p on publicity and governance

For all the latest news and information on where your money goes, visit our Where your money goes page 

Triathlons

Have a burning question about your upcoming event? These FAQs should cover everything you need to know. If there’s something we haven’t answered please feel free to get in touch ― at team@mariecurie.org.uk or on 0845 052 4184.

How do I get started fundraising?

It can be tricky getting started on your fundraising. We recommend starting by setting up an online JustGiving page  .

We have created a handy fundraising guide full of great ideas and resources that you can use for your fundraising.

Will I get anything through the post?

Yes! Once you've signed up to Team Marie Curie, we'll send you a Welcome pack in the post. Included is a fundraising booklet, temporary tattoos and your very own Marie Curie running vest.

Do you have any training guides?

Yes, you can find all training plans in the Triathlon Zone. Be sure to keep an eye out for our monthly emails for more training and fundraising information.

I am really nervous and would like some professional help.

There is nothing to be nervous about. But if you'd like some extra help, we recommend triathlon training days, or open water swimming training with RG Active  . They have friendly, experienced coaches who will help you in all aspects of your triathlon.

What if I am injured or need to cancel my place?

Please contact the official race organiser as well as our supporter relations team on team@mariecurie.org.uk or on 0845 052 4184.

I need to update my contact details, who do I talk to?

Please drop a note to our supporter team on team@mariecurie.org.uk or on 0845 052 4184, and the official race organisers, so everyone is in the loop.

When will I receive my official race day information?

All race information will come straight from the race organiser. This is generally released in the month leading up to the event. Keep an eye on their website for more details.   

When will I receive my race number and timing chip?

There will be different procedures for each race. Be sure to read all the race information in the lead up to the event, as some will require you to collect your pack in the days before the race, rather than on race day. If you have any questions, contact the race organiser directly.

When does the race start?

You will get you start time with your final instructions magazine a few weeks from the event date. The first wave departs at 6:00, with the last departing at 9:30. You cannot change your start time and can’t move forward to an earlier start time. All start times are based on your estimated finish time.

Where does my money go?

In 2014/15, thanks to the support we receive, we were able to provide care and support to 40,712 people with a terminal illness and their families. 

For every £1 we raise we spend:

  • 71p on delivering and improving care and support for people with terminal illnesses.
  • 26p to generate future income
  • 3p on publicity and governance

You can find amore up to date information on our website Where your money goes page.

Have a burning question about your upcoming event? These FAQs should cover everything you need to know. If there’s something we haven’t answered please feel free to get in touch ― at team@mariecurie.org.uk or on 0845 052 4184.

What if I am injured or need to cancel my place?

Please contact our supporter relations team on team@mariecurie.org.uk or on 0845 052 4184. They’ll be able to help you out.

What support will I have from Marie Curie?

You’ll receive:

  • a swimming training guide with top tips on open water swimming
  • friendly fundraising support from Team Marie Curie
  • a fundraising pack to help you smash your target
  • a post-swim reception to celebrate your amazing achievement!

When will I receive my official race day information?

Your race day information will come directly from the race organisers; this is likely to come either via email or by post a few weeks before the big day. This will normally be posted to you about four weeks before your event day. Do keep an eye on the website; this is where you'll find the most up to date information.  

How do I get started fundraising?

There is no better time to kick-start your fundraising than straight away. You can do this by setting up an online fundraising page   or by taking a look at our fundraising guide.

Do I need to update my contact details?

If you move house or change your phone number be sure to let us know as well as the race organisers.

Need to find out more about the race?

The official website for your race will be full of all the information you need including start times, how to get there and route maps. Be sure to check it out regularly to keep up to date with this information

I’m nervous about open water. Will I be able to get any professional help?

Yes, of course. We recommend RG Active   who host open water swimming training days. Their team of fully-trained, experienced staff will help with everything including the best way to get in and out of your wetsuit, getting used to swimming in open water and swimming in a group. 

*Calls are free from landlines and mobile phones. Your call may be recorded for quality and training purposes.

Print this page